Privacy Policy
Effective Date: March 1, 2026
American Water Savings Inc. (“AWS,” “we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit information through our website, communicate with us, or otherwise interact with us.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, company name, mailing address, service address, and any other information you choose to provide when you contact us, complete a form, request information, request a quote, or otherwise communicate with us.
We may also collect certain information automatically when you use our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on the website, and other technical or usage data collected through cookies, analytics tools, and similar technologies.
2. How We Use Information
We may use personal information and other collected data for the following purposes:
- to provide, operate, maintain, and improve our website and services;
- to respond to inquiries, quote requests, and customer service needs;
- to communicate with you regarding your requests, our services, updates, or other business-related matters;
- to understand how users interact with our website and improve website performance, content, and user experience;
- to send marketing, promotional, email, or SMS communications where permitted by law and, where required, with your consent;
- to administer and safeguard our business, website, and systems; and
- to comply with legal, regulatory, contractual, and operational requirements.
3. Cookies, Analytics, and Similar Technologies
Our website uses cookies and similar technologies to support functionality, enhance user experience, analyze website traffic, and improve performance.
We currently use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information such as pages visited, approximate location, browser and device information, and interactions with website content.
We may use additional analytics, advertising, remarketing, customer relationship management, communication, or related technologies in the future. If our practices materially change, we may update this Privacy Policy accordingly.
You may manage cookies through your browser settings. Disabling cookies may affect website functionality.
4. Email and SMS Communications
If you provide your contact information, we may reach out by email, phone, or SMS for purposes related to your inquiry, account, service needs, or other relevant business communications.
Where permitted by law, we may also send marketing or promotional communications. You may opt out of marketing emails using the unsubscribe link included in such emails. You may opt out of SMS communications by following the instructions in the message or by contacting us directly.
We do not sell SMS consent data or share mobile information with third parties for their own marketing purposes.
SMS Communications (A2P / 10DLC Compliance)
By providing your phone number and opting in through our website or other communication channels, you consent to receive SMS text messages from American Water Savings related to customer support, service notifications, appointment reminders, account updates, and other service-related communications.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us using the information listed above.
Consent to receive SMS messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information may only be shared with trusted business partners supporting business operations or when required by law.
5. Disclosure of Information
We do not sell or rent your personal information.
We may disclose personal information in the following circumstances:
- to service providers, contractors, consultants, and other third parties who help us operate our website, support our business, deliver technology services, perform analytics, manage communications, or otherwise assist us in carrying out our operations;
- to comply with applicable law, regulation, legal process, lawful request, or enforceable governmental order;
- to protect our rights, property, safety, systems, users, or business operations; and
- in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or other business transaction.
6. Cross-Border Processing
Depending on the service providers and technologies we use, personal information may be stored, processed, or accessed outside your state or country. As a result, personal information may be subject to the laws of other jurisdictions.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, or as otherwise required or permitted by law.
8. Your Choices and Rights
Subject to applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, or withdraw consent to certain uses of your personal information.
You may also manage cookies through your browser settings and opt out of marketing communications as described above.
To submit a privacy-related request, please contact us using the information below.
9. Data Security
We employ reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, service providers, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
American Water Savings Inc.
Email. save@americanwatersavings.com
Phone. 1.877.70WATER (9287)